Job Description

Job Description

Job Description

Description:

CAREERS AT DESERT HIGHLANDS GOLF CLUB/ASSOCIATION!

Explore all of the employment opportunities available at the premier residential golf community in Scottsdale, Arizona.

Desert Highlands is a private residential golf community that offers only the finest amenities and exceptional service to our exclusive members. Desert Highlands has been recognized as a Five-Star Platinum Club, ranked as #11 in the top 100 Golf Clubs, a Distinguished Emerald Club and one of America's Healthiest Clubs. Our employees are trained to be the finest, service-oriented employees in the Club industry. No matter the position, each employee represents the Club to Members and prospective Members. We are more than just an employer; we are a family serving a family.

Mission: We provide exceptional experiences that instill pride in our community.

Vision: Desert Highlands strives to be recognized as the finest member owned club community in the Nation.

Core Values: Respect, Heritage, Dynamic, Community, Excellence, & Integrity

Primary Purpose: To assist in the facilitation of the daily golf operations which includes: maintaining a platinum level of service to members and guests; assist with management of outside operations staff; manage daily operations of the golf shop and golf course; Retail Inventory- help manage and physically count merchandise in an effort to successfully manage inventory levels; Tournament Preparation- prepare, organize and take part in tournaments and weekly events as assigned by the Director of Golf and Head Professional.

Essential Functions:

1. Golf Shop Operations:

• Full knowledge of all opening and closing procedures of the golf shop
• Assist in managing the daily tee sheet

-Communicate with outside operations, starter, directional and player assistant of all changes

• Assist membership in booking tee times through Club Essentials
• Stay updated and current on all upcoming events scheduled throughout the year
• Manage all aspects of directional when working in directional station

-Ensure the group arrives from the range 8 minutes before their tee time

-Ensure the group heads to the tee 3 minutes before their tee time

• Manage the first tee when starting

-Record the starting times, transportation choices, and cart numbers for all groups

-Make groups aware of the standard of play policy

• Manage the golf course for the enjoyment of all when working a player assistant shift

-Greet all groups on golf course and keep detailed documentation of pace of play issues

-Inform the Director of Golf of all issues that negatively impacted play

• Assist in the management of golf shop supplies

-Maintain and stock inventory of daily operation supplies for the golf shop including;

gloves, golf balls, scorecards, tees, pencils, matches, ball marks, cart tags, proximities

and tee sheets.

• Take precise and thorough phone messages. Answers phone to proper standards.

2. Retail Operations

• Work with the Buyer in maintaining a neat and organized floor area.
• Assist in special ordering and shipment receiving on a daily basis
• Assist with monthly inventory of all merchandise
• Fold and hang apparel and refresh all displays throughout the day

3. Tournament Operations

• Assist and become knowledgeable in all aspects of set-up operations including; scoreboards, cart tags, proximities, staging area set-up and billing charging.
• Credit Book- Check to make sure tournament winners are properly entered into the credit book with correct dates and description of event.
• Make proper copies of tournament results and enter into the correct files.
• Manage the tournaments and events assigned.

-Develop a break even Profit and Loss

-Market the event ahead of time

-Ensure the tee sheets are properly set up for the event

• Ensure all jobs are assigned to staff for the event

4. Handicaps:

• Daily check all handicap computers to confirm their operational status.
• Receive all information; handicap cards, GHIN information.
• Update all course rating material and conversion material.
• Keep accurate records of all additions and deletions to the system.
• Charge and/or credit all additions and deletions to the system.
• Maintain complete knowledge of the handicapping system and all pertinent handicap information.

5. Club Repair:

• Maintain and inventory all stock items necessary for in-house club repair work including; grips, tape, and fluids.
• Document and keep accurate records of all in house and out of house club repair work.
• Update all charges and credits for all club repair work.
• Keep club repair area neat, clean and organized at all times.

6. Teaching Operations

• Assist in all daily scheduling of lessons for all teaching assistants.
• Assist the Director of Instruction when needed
• Restrict lesson time to times not scheduled for golf shop duty.
• Keep updated on times needed for clinics and group lessons.
• Ensure proper club fittings for Members

7. Miscellaneous Duties:

• Assume responsibilities of Head Golf Professional in his/her absence.
• Maintain playing ability and work to stay competent in all areas of your golf game.
• Restrict practice times for all times not scheduled for shop duty.
• Be prepared to fill in at all times in any capacity within the golf operations.

8. Responsible for maintaining a clean and safe working environment, with continual emphasis on promoting employee health and safety. Assists in training colleagues in proper safety techniques.

9. Perform other duties as assigned.

Required Qualifications:

• Associate’s degree or one to two years related experience and/or training; or equivalent combination of education and experience.
• Knowledge and understanding of typical golf course procedures.
• Age 21, valid Driver’s License with a clean Motor Vehicle Record.
• Reliable and predictable attendance.
• Present a positive, professional image, clean and neat appearance.
• Must be self-motivated and customer service oriented.
• Strong interpersonal and communication skills.
• Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.

Note: May require CPR/First Aid and AED certification; training will be provided by Desert Highlands.

Physical Demands & Work Environment-

• Position is in a private residential and golf community in N. Scottsdale.
• Must be able to frequently sit, stand, bend, and talk or hear, stoop, kneel, crouch, crawl, and walk.
• Ability to lift up to 25 lbs., and to lift overhead and push/pull, move lighter objects.
• Must be able to frequently stand, walk, sit and bend.
• May require reaching above shoulder heights, below the waist or lifting as required to file documents, store materials, or arrange floor displays throughout the workday.
• Proper lifting techniques required.
• May include lifting up to 25 pounds for files, computer printouts or merchandise on occasion.
• The employee is exposed to outside weather conditions including high temperatures.
• The employee is occasionally exposed to moving mechanical parts.
• The noise level in the work environment is usually quiet.

This job description serves as a general overview of the job duties that this position requires.

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